Refund policy
Cancellation and Return Policy – Kustom King Traditional Archery
General Returns
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30-day return period (except cut arrows).
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All returns require an RMA# (request by email: kktarchery@gmail.com).
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Customer pays return shipping and insurance.
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Orders canceled after shipping: customer pays return shipping, and original shipping is non-refundable.
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Returns after 30 days: 15% restocking fee.
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Used or missing accessories (string, strike plate, nock) will be deducted from the refund in addition to any restocking fee.
Refunds
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Processed within 10 business days after inspection.
Return Shipping & Insurance
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Customer must file claims for items damaged in transit.
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Refunds issued only after claim is paid.
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No refund on uninsured returns that arrive damaged.
Return to Sender
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“Return to Sender” packages: refund = item cost minus shipping and a 15% restocking fee.
Bodnik Bow Pre Orders
- Pre orders can be cancelled, but will incur a 15% restocking fee
Arrow Orders
- Cancellations - Orders for Arrows that have wraps will incur a 15% restocking fee
- Cancellations - Orders for arrows that do not have a wrap will have $0 restocking fee
- Used arrows are not returnable
- Cut arrows may be returned with a 15% restocking fee.
- Arrows with inserts installed may be returned with a 15% restocking fee
- Custom made items are Non refundable
Shrew Bows
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Returnable within 10 days.
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RMA required - email: kktarchery@gmail.com
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Customer pays return shipping and insurance.
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4% restocking fee applies.
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Must be returned in perfect condition.
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If damaged in return shipping: customer must file claim.
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No refund for uninsured damaged returns.
Staves
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30-day warranty if stave has not been worked or altered.
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Email kktarchery@gmail.com for returns or questions.
Grayvn Bows
- All Grayvn bows have a 90 day warranty against manufacturers defects ONLY. This 90 day period starts when you receive your order in the mail. Bow Building supplies have no warranty.
- Our bows will last a lifetime if properly taken care of.
- If the bow fails due to manufacturer's defects within the warranty period, return the item for a replacement or credit towards a new bow.
- We will not warranty a bow against neglect, overdraw, or failure to use bowstringer. We shall be the sole judge of deciding the cause of the failure.